Trezor ®

Trezor ® Suite — Official App & Troubleshooting

Overview — What is Trezor ® Suite?

Trezor ® Suite is the official all-in-one desktop and mobile application from Trezor for managing hardware wallets, viewing balances, sending/receiving crypto, swapping and connecting with third-party services. Download and updates are available on the official site and app stores. :contentReference[oaicite:0]{index=0}

Login & connection basics

To use Trezor ® Suite connect your Trezor device with a data-capable cable, unlock the device using your PIN and confirm connection on the device screen. If you use a passphrase it must be entered exactly — different passphrases open different hidden wallets. :contentReference[oaicite:1]{index=1}

Common issues & simple fixes

  • Device not detected: try a different USB cable/port, avoid USB hubs, reboot and try another machine or browser (Chrome/Firefox). Community and official guides recommend testing cables and ports first. :contentReference[oaicite:2]{index=2}
  • Discovery / "I don't see my crypto": reset Trezor Suite in Settings, re-enable coins, disable Tor or VPN, or reinstall the app per official troubleshooting steps. :contentReference[oaicite:3]{index=3}
  • Recovery/seed issues: re-check word order, language and whether a passphrase was used; follow Trezor's recovery guide to restore wallets. :contentReference[oaicite:4]{index=4}

Security notes: 2FA, passphrases & recovery

Trezor ® devices rely on device PIN and optional passphrase for layered protection — they do not use cloud-stored 2FA. If a third-party service uses 2FA, recover access through that service's supported methods and your Trezor recovery seed only when appropriate. Never share your recovery seed or enter it into a website. :contentReference[oaicite:5]{index=5}

Conclusion

Trezor ® Suite is the recommended interface for managing your Trezor hardware wallet. Most connection and login problems are resolved by checking cables, updating Suite, following official troubleshooting articles and using the Help Center or chatbot for assistance. Keep backups secure and follow official guides when recovering or restoring wallets. :contentReference[oaicite:6]{index=6}

Frequently asked questions

1. Where can I download the official Trezor ® Suite?
From the official site: trezor.io/trezor-suite. Avoid third-party downloads. :contentReference[oaicite:7]{index=7}
2. My Trezor ® doesn't connect — what should I try first?
Try a different USB cable/port, avoid hubs, restart computer and Suite, try another browser or device. See official connection tips. :contentReference[oaicite:8]{index=8}
3. I entered my seed but it didn't restore — why?
Check word order, spelling, language and whether a passphrase was used. Follow the recovery guide for your device model. :contentReference[oaicite:9]{index=9}
4. What is "Discovery error" in Suite?
A discovery error can be solved by resetting Suite, re-enabling coins, disabling Tor/VPN or reinstalling — follow Trezor support steps. :contentReference[oaicite:10]{index=10}
5. How do I contact Trezor support?
Use the Trezor Help Center and the chatbot 'Hal' or open a ticket at trezor.io/support. :contentReference[oaicite:11]{index=11}
6. Is passphrase the same as 2FA?
No — passphrase is an optional secret that unlocks hidden wallets on-device; 2FA is a separate account protection mechanism used by services.